We kindly request that you please arrive at least 15 minutes prior to the start of your experience to ensure you are successfully checked in and properly introduced to the unique amenities of MovieLab. The room is available for set up 30 minutes prior to your rental time. We recommend guests arrive 5-10 minutes early to settle in.

Your experience will begin at the time that you have selected during the checkout process. No extra time will be given due to late arrivals. 

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The max capacity of the MovieLab is 18 people. We cannot allow guests beyond capacity, cannot add additional seating and cannot allow standing room. 

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All bookings require a 25% deposit to hold your reservation - failure to pay deposit may result in cancellation of your event booking. Final payment is due 72 hours prior to your event. We will attempt to follow up to ensure timely payment and handled unforeseen circumstances but lack of payment by deadline may result in auto-charge to the card on file or cancellation of your event. Refunds will follow our cancellation policy. 

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All bookings must be made online through our system. A booking is not considered complete until in the system with a 25% deposit. 

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All rentals will include a 3% service fee (refundable) and a 3% processing fee (non-refundable). 

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You can make alterations to your reservation up until 72 hours prior. For changes to reservations made less than 72 hours prior to their start time, please contact MovieLab's event concierge at fpxmovielab@flagshipcinemas.com

 

Any cancellations requested less than 24 hours prior to the start of your experience are non-refundable.

Cancellations requested more than 24 hours in advance, but less than 72 hours in advance, will be eligible for a refund, minus the 25% deposit and processing fees.

​Cancellations requested more than 72 hours in advance will be eligible for a full refund (not including processing fees). 
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Any alterations to the date and/or the time of a reservation, requested more than 24 hours in advance but less than 72 hours in advance, may be charged a fee totaling up to 25% of the experience cost.

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​Alterations may not be made to a reservations date and/or time less than 24 hours prior to the start of your experience, barring cancellations. For extenuating circumstances please email our team at fpxmovielab@flagshipcinemas.com to discuss any available options. 

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​Experiences with unpaid fees 24 hours prior to the start of your experience may be cancelled at the discretion of MovieLab.

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Any excessive damages, beyond normal wear & tear, caused deliberately or accidentally may incur a damages fee. If so, the card on file will be charged within 72 hours of notification of said fee unless other arrangements are made. An itemized list of damages and costs will be provided for any fees which may include but is not limited to cost of replacement, time of repairs, loss of revenue incurred.

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Any unruly, disruptive, inappropriate guests will be asked to leave and your event may be ended with no refund at the discretion of MovieLab staff should they deem it necessary. 

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Rentals must have a parent/guardian 21+ present for the duration of the rental if any attendees are under the age of 16. Responsibility of minors falls on the event host and they agree to supervise their guests and their actions. 

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BYOB: All local/state laws shall be followed. Please drink responsibly. MovieLab staff reserve the right to remove any guest(s)/group, cancel event and/or limit/prohibit the consumption of alcohol if they observe any safety concerns to guests, staff or property or/or illegal activities or activities that go against these terms and conditions such as, but not limited to, underage drinking, lack of valid ID etc.

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Patrons that intend to supply and/or consume alcohol during their event must:

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● Supply government-issued valid photo ID containing name and date of birth, and;
● Provide proof of purchase. All alcohol consumed must be purchased within the state of Pennsylvania.

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STREAMING RENTALS

Streaming rentals shall utilize the provided in-room tablet or laptop. The host/renter is responsible for providing their personal login credentials for the streaming service or app of their choice. Any subscription, rental, or other fees associated with the streaming service or app are not included in the MovieLab rental fee and are the sole responsibility of the host/renter.

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Personal devices may be connected to the MovieLab system using an HDMI cable, at the host/renter’s own risk. MovieLab staff are not responsible for providing technical support, troubleshooting, configuration assistance, or other technological support for personal devices or equipment provided by the host/renter, and are not responsible for damage to, loss of, or other issues involving personal devices or equipment.

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The host/renter is responsible for ensuring that any personal device or equipment they intend to use is compatible with the MovieLab system and is properly configured and operational prior to the rental. Certain personal devices may be incompatible with the MovieLab system. This may include, but is not limited to, outdated equipment, non-HDMI equipment, incompatible operating systems or software, incorrect device settings, unsupported applications, or equipment that the host/renter is unable to properly configure or operate.

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No refunds will be provided due to technical difficulties, incompatibility, improper configuration, or failure of personal equipment provided by the host/renter.

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If the host/renter plans to use personal equipment, we recommend taking advantage of the complimentary 15-minute tour/technology visit prior to the rental to test the equipment and confirm compatibility. Completion of a technology visit does not guarantee that the equipment will function properly during the rental.

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GAMING RENTALS

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Hosts/renters may connect personal gaming devices or other personal equipment to the MovieLab system via HDMI, at their own risk. MovieLab staff are not responsible for providing technical support, troubleshooting, configuration assistance, or other technological support for personal gaming devices or equipment provided by the host/renter, and are not responsible for damage to, loss of, or other issues involving personal devices or equipment.

The host/renter is solely responsible for ensuring that their personal gaming equipment is properly configured and operational prior to the rental. Certain personal equipment may be incompatible or may not function as intended. Examples include, but are not limited to, outdated equipment, non-HDMI equipment, incompatible devices or software, incorrect display or audio settings, required updates, missing adapters or cables, unsupported configurations, or situations in which the host/renter is unable to adjust or troubleshoot their own equipment.

No refunds will be provided due to technical difficulties, incompatibility, improper configuration, required updates, or failure of personal equipment provided by the host/renter.

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If the host/renter plans to use older, non-standard, or otherwise personal gaming equipment, MovieLab strongly recommends taking advantage of the complimentary 15-minute tour/technology visit prior to the rental to test the equipment and confirm compatibility. Completion of a technology visit does not guarantee that the equipment will function properly during the rental.

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MOVIELAB-PROVIDED EQUIPMENT & SUPPORT

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MovieLab staff will provide and demonstrate the standard equipment included with the rental, including the in-room tablet/laptop, HDMI connection, lighting, sound system, Wi-Fi, and projector. MovieLab staff will provide assistance with operating and starting the projector and demonstrating the use of MovieLab-provided equipment.

MovieLab staff are responsible for the proper operation and basic troubleshooting of MovieLab-provided equipment. This support does not extend to troubleshooting, configuring, updating, or operating personal equipment, devices, software, or applications provided by the host/renter.

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